FAQ + EXCHANGE POLICY
Contact Me: BIGBOTTOMBEHAVIOR@GMAIL.COM
When will my order ship?
I process and ship ALL orders by myself with lots of love and care. Most order process and ship out within 5-7 business days. During Holiday season some orders can take up to 10 days. Depending on if its handmade or not handmade may take up to 10 business days. Shipping times may vary due to availability of merchandise. Orders are not shipped on Sundays or holidays.
As soon as your order ships you will receive an email confirmation with tracking to the email address you entered on your order. If for some reason, you did not receive an email after the following 3 business days of your order, please check your spam folder and add firstname.lastname@example.org to your safe sender list or email us the name and email you ordered under.
International Orders are processed weekly and can take from 10-15 business days for delivery. If you care in Canada and expecting an order check this website and enter routing number. http://canadapost.ca
Does Big Bottom Behavior accept returns or exchanges?
No Big Bottom Behavior does not accept returns but we do accept exchanges only if damaged or absolutely does not fit.
If you want to exchange your previously purchased item and it is damaged, we will gladly exchange the product for something else on our website that is of equal or greater value. Please let us know immediately of any damages to the product.
If you are wanting to exchange your purchased item, your new selection must be equal or greater value of your original purchase. We do not honor refunds for exchanges.
We require a tracking number on merchandise that is sent back to us and these items must be returned in the same condition that it was received.
You must pay for return shipping cost and the exchange process can take 2-3 weeks.
How do I care for my WAIST TRIMMER?
Soft Soap (Shampoo…etc.)
Mix the soap with the hot water then soak the towel properly.
Use the towel to rub the waist trimmer belt softly in one direction to wash it completely
After proper cleaning dry the belt with the dry towel to remove most water.
Put the belt in dry place for 2 to 4 hours.
Latex neoprene are very sensitive materials so we don’t recommend using strong chemicals or using any bleach, as it will stain the product.
Do not wash the belt in your washing machine because it may stretch out the belt or damage the fabric. Instead, hand wash the belt and lay it out flat to dry.
Do not iron the belt, as it will melt the fabric and weaken the belt.
The belt is made from natural materials ; immediate drying is important after washing to prevent any rotting of the material.
Drying or Storage of the waist trimmer belt should be done in a well ventilated room away from direct sunlight as it will cause the discolour of the product.
This doesn’t only keep the belt hygienic but also help you to take care of your belt so it keeps it natural colour and feel for a long time.