FAQ + EXCHANGE POLICY

Shipping Policy – Big Bottom Behavior

We’ve made big changes to give you faster, smoother service!

  • Fast Shipping: All orders ship Monday–Friday within 24–48 hours.

  • In Stock & Ready to Go: Every product you see is in stock — no more long pre-order wait times.

  • Quick Support: Have a question or concern? Emails are answered within 24 hours.

As a small business, my goal in relaunching Big Bottom Behavior is to deliver not just great products, but the best customer service possible.

 

Order Confirmation & Tracking
As soon as your order is processed, you’ll receive an email confirmation with tracking information sent to the email address you provided at checkout.
If you don’t see it within 24–48 hours of placing your order, please:

  1. Check your spam or junk folder.

  2. Add bigbottombehavior@support.com to your safe sender list.

  3. If it’s still missing, email us with the name and email you used for your order, and we’ll resend it.

International Orders are processed weekly and can take from 10-15 business days for delivery. If you are in Canada and expecting an order check this website and enter routing number. http://canadapost.ca

 

Exchange Policy

  • Damaged Items: If your item arrives damaged, please contact us immediately. We’ll gladly exchange it for another product from our website of equal or greater value.

  • General Exchanges: You may exchange your item for another product of equal or greater value. Refunds are not offered for exchanges.

  • Return Requirements: All returned items must be in the same condition as received, and a valid tracking number is required.

  • Shipping Costs: Customers are responsible for return shipping costs.

  • Processing Time: Once we receive your return, the exchange process may take 2–3 weeks.

Return address: 

2640 Eldridge Pkwy

Houston, TX 77082